A pair of malicious hackers say they demanded that Bell pay a $50,000 US ransom to prevent stolen customer data from being shared online, according to a person claiming responsibility for the theft.  That person — who communicated with CBC News via encrypted chat using the handle “exodus” — says a ransom email was sent to Bell on May 5, detailing the extent of the breach and the thieves’ terms.

Source: CBC News

Date: May 27th, 2017

Link: http://www.cbc.ca/news/technology/malicious-hackers-50k-ransom-bell-stolen-customer-data-1.4129076

Discussion

1) Why do companies tell customers “there is no indication that any financial, password or other sensitive personal information was accessed.” when actually there is?

2) What can customers do in situations like this?