Description: As one of the “Big Three” ditches the Canadian Wireless Telecommunications Association, Telus claims they are attempting to put the customer first.
Date: February 28, 2014
Telus has withdrawn from the Canadian Wireless Telecommunications Association. The Vancouver-based telecommunication company’s decision to pull out from the industry’s main lobby group is a surprise move; all of Canada’s startup carriers ditched the organization last year explicitly because they felt it favoured the Big Three, of which Telus is decidedly a part of. Read Rest of Story
Questions for discussion:
1. Do you think this withdrawal will actually enhance Telus’ customer relations?
2. Do you think this drop out will forecast the future of the other “Big Three” wireless providers (Bell and Rogers)?